Welcome to this year's Annual Report highlighting numerous examples of our success. It is now nearly eight years since the stock transfer and we continue to use our experience to provide homes and build communities where people want to live. We will develop nearly 600 quality new homes over the next four years to meet the challenge of an ever increasing need for affordable housing.
We aim to be at the forefront of customer service delivery and our staff, Board members and key stakeholders will be working together to develop effective partnerships to help achieve this. It is pleasing that our programme of customer engagement and actively listening to customers is driving forward real service improvements and generating increased resident satisfaction.
We are proud of our contribution to local communities, with 84% of our customers satisfied with their areas as a place to live, compared to 77% the year before. This year we have helped young people to access employment, encouraged safe cycling, supported the development of healthy living initiatives and community gardens to further enhance our neighbourhoods.
Despite the difficult economic environment we have no intention of standing still. We have ambitious plans to improve our services, develop new homes and build on our work in the community. A combination of new business growth opportunities, greater financial strength and the ability to drive forward our performance culture will be critical to our success.
We hope you enjoy reading about our achivements as we look forward to another busy and exciting year for Golding Homes.
Peter Stringer, Chief Executive
Roger Ford, Chair
This is a review of our year, looking back on the things we have done well and identifying the things we need to improve on as we work to provide better homes and communities.
In the last year we have developed the Golding Standard, a number of local offers and services, based on the needs of our customers and developed in consultation with many of them.
We are constantly seeking improvements, building strong foundations in a challenging environment ahead.
Over the past year we have been working hard to improve opportunities for customers to work with us, to tell us what they think, and how we can improve. We understand it is important for customers to feel their feedback is listened to and acted upon. Click on the link to see some examples of how customers have influenced our decisions.
See the whole page - A Good Year (726KB) (opens in new window)
As we promised, we have worked with customers to develop services we are proud of. These services have been developed to serve local needs, offering a higher standard of service where customers told us it mattered most. All of these services have been launched in the past year and our new leaflets set out detailing information for customers.
See the whole page - The Golding Standard (726KB) (opens in new window)
We are governed by a Board of Directors. Following consultation two years ago, our Board members are now paid. This recognises the time and professional skills they give to us, and our increasing expectations of what they do.
We recognise that everyone is different and we work hard to deliver the services which are right for our customers' individual needs. We know that 45% of our customers are aged over 55, so we have been building bungalows, refurbishing sheltered housing schemes and developing homes suitable for older and disabled people.
See the whole page - On Board, Customer Diversity, Value for Money (726KB) (opens in new window)
We have been actively working to support our communities, often working in partnership with locals groups and other organisations. We focus on encouraging healthy lifestyles, engaging young people, ensuring access to money services is available and improving local communities.
Last year we gave
In addition to our award-winning Community Chest Fund gives small grants to local groups. More information can be found in our leaflet Community Chest Fund (1139KB)
See the whole page - Out and about (726KB) (opens in new window)
Every year the cost of managing our business is compared to similar organisations using a 'cost per property' calculation. Last year our cost per property was £355.70 (£349.30 the year before). This is very good compared to other similiar housing associations. We always aim to keep costs down where possible.
Other ways we have saved money and improved services and homes:-
See the whole page - At Home (726KB) (opens in new window)
See the whole page - Home Matters (726KB) (opens in new window)
See the whole page - In Communities (726KB) (opens in new window)
See the whole page - Financial Information (726KB) (opens in new window)
Click the link below to open the PDF file of the full report, this will open in a new window. If you would prefer to receive a hard copy please contact us on Freephone 0800 923 2700.
Annual Report 2011 (681KB) (opens in new window)
Our Performance Matters page is regularly updated with our current service against targets.
Our first Golding Homes Annual Report
Annual report 2010 (1649KB) (opens in new window)
These Annual Reports were published when we were called Maidstone Housing Trust.
Annual Report 2009 (new window) (1638KB)
Annual Report 2008 (new window) (2969KB)
Annual Report 2007 (new window) (1945KB)
Annual Report 2006 (new window) (3072KB) – traditional format
Calender & Annual Report 2006 (new window) (2662KB) – annual report in a calendar format, featuring images of tenants
Annual Report 2005 (new window) (9011KB)
Last updated: 18 January 2012