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We are committed to collecting all housing rent. The recovery of housing rents has a major impact on our service provision to all tenants. Under the terms of each tenancy agreement all tenants are required to pay their rent weekly or monthly in advance. Each year we have four "non collection" weeks when rent is not charged. If there are arrears of rent which have not been paid we expect payments to be made during these weeks.
Deliberate non payment of rent can result in eviction with no guarantee that the local Council will rehouse the evicted tenant again. Tenants are therefore urged to make sure that payment of their rent is a top priority. Paying rent effectively keeps a roof over your head.
There are many ways to pay your rent, which are listed below. Please note that we do not accept cash payments.
Pay Online or by Text
You can pay your rent online 24 hours a day, 365 days a year. Visit www.allpay.net (new window).
Text payments is a secure text message bill payment method. You can register online at www.allpayments.net/textpay. This allows you to pay your rent anytime, anyplace, anywhere. All you need is a valid allpay swipecard and a currect debit or credit card.
Direct Debit
Direct Debit is a quick and easy way to pay your rent. It is an instruction from you to your bank or building society authorising Golding Homes to collect money from your account. By setting up a Direct Debit you are protected by the Direct Debit guarantee. To arrange a Direct Debit please call us or collect a form from our Area Housing Office in Shepway or download our Direct Debit Mandate Form.pdf [pdf] 110KB 
.
If you pay your rent by Direct Debit you will qualify to be entered into a regular prize draw.
If you sign up to pay your rent by Direct Debit between 15 April and 30 June you could be in with a chance of winning £12,000. For further details view our leaflet The Big Break Direct Debit Competition or view our page Pay your rent by Direct Debit and you could win £12,000!
Standing Orders
Standing orders are a way of setting up a regular, fixed payment from your bank or building society account on a date convenient to you. Call us on 0800 923 2700 for more details or complete a Standing Order Form [pdf] 83KB and return to us.
Paypoint
You can pay at any outlet which displays the Paypoint symbol. Please ask us for a list of local Paypoint outlets.
Post Office
You can pay your rent at any UK Post Office.
By Phone
To pay your rent by phone call us on Freephone 0800 923 2700.
By Post
Send your cheque (made payable to Golding Homes) to Golding Homes' head office at Whatman House. Please write your name, address and tenancy number on the back of your cheque or postal order. If you would like a receipt please ask for one when sending payment. Please do not send cash.
Your rent is payable weekly in advance. Your rent is due each Monday and you should allow three working days for payment to reach your account if at all possible. You can also arrange to pay monthly if you wish, but you must pay in advance for the month to come.
You get four non payment weeks every year. You will see that these weeks are clearly marked on your rent calendar. If you have arrears, we expect you to pay during these periods to reduce them.
These are sent to tenants quarterly. If you would like to receive a statement at any other time, please contact your Neighbourhood Advisor on Freephone 0800 923 2700.
If you are experiencing problems paying your rent, please contact your Neighbourhood Advisor as soon as a problem or concern arises. You will discuss when and how you can pay, and also set up a suitable repayment arrangement. Click here for more information about money and debt advice.
If you fall into arrears and do not contact us to arrange payment, your Neighbourhoods Advisor will contact you. They will be able to give you advice on where to go from there.
If your arrears continue to increase, we may serve a Notice of Seeking Possession (if you are an assured or assured shorthold tenant). This gives you 28 days in which to pay us the money you owe or make a suitable arrangement to do so.
If you still do not repay what you owe we will apply to the County Court for a Possession Order. This means that you could lose your home if you do not pay us the money you owe at the rate the court decides. In certain circumstances we may ask the court for outright possession of your home.
If we take legal action because you owe rent arrears you will have to pay the court costs as well as pay back the arrears. If you stick to your repayment plan, you will not be evicted. If you break your repayment promise we can apply to the court for a warrant to evict you from your home. You have the right to appeal against eviction by direct application to the court.
If you are evicted for non-payment of rent we do not have to re-house you. We will only take eviction action if every effort to help you has failed. Please keep in touch with us as we are here to help.
If you leave your tenancy owing rent you will be contacted at your new address to arrange payment of your outstanding debt. Failure to make adequate arrangements to pay your arrears will result in a County Court Judgment against you, which could affect your ability to gain credit.
We have Service Standards on paying your rent, which we aim to meet.
Always remember to ask for help as soon as possible if you cannot pay your rent. Advice is available free from:
Last updated: 17 April 2013