Tenants Annual Report
Enhancing Life Opportunities 2011-2012
The Full Report
See our full Tenants Annual Report as a PDF document by clicking on the link - 2011-2012 Tenants Annual Report (200KB)
We have had another busy year and are very proud of our achievements. We have continued to develop new homes and services and have worked hard to improve what we do. At Golding Homes we consider ourselves more than just a landlord and you told us you are more satisfied this year with our services than in previous years; that’s good news for everyone.
This annual report aims to highlight some of our key achievements over the year and provide you with more information about how we have performed, what we have achieved, and how we have spent the money we receive. The facts and figures quoted are for the financial year from April 2011 to March 2012.
We continue to look for opportunities to grow our business whilst striving to maintain excellent services. We can only do this by providing value for money and we are making sure every penny we spend is spent on the things that matter to you, our customers.
Facts & Figures
Last year we spent £5,000 repairing burst pipes and £15,000 carrying out damp and condensation work in the cold months of winter
We spent £12m building and developing new homes for residents in the Maidstone area
We spent just under £4m on home improvements; modernising kitchens and bathrooms, replacing windows and doors, rewiring homes and much more
We spent over £200k on adaptions to homes including grab rails, lever taps, flush floor showers and stairlifts
In July we held a very successful Tenants Conference - staff & residents were able to chat openly. We hope to hold a bigger and better event in 2013
We were present at many local community events, including the Maidstone Mela
We have run a series of general training for our residents, including first aid, basic food hygiene and manual handling for carers
We continue to provide Lifeline to customers, as well as providing support to young parents and older residents in our 50+ supported accommodation
79,000 calls were received from customers and we received over 3,700 individual pieces of correspondence
Last updated: 31 January 2013