General needs Rent and SC FAQs 2026

  1. What happens if my Housing Benefit or housing element of UC doesn’t cover the new rent and service charge?

  2. I have new costs this year. Why?

  3. What happens if I’m unable to pay my rent and service charges?

  4. Why am I being charged for fly tipping?

  5. I pay my rent by standing order. Do I need to do anything?

  6. How are my service charges calculated?

  7. My neighbour pays less in service charges than me. Why?

  8. What’s the difference between an eligible or ineligible service charge?

  9. Why has it gone up?

  10. I pay a variable service charge – when will I receive my actual account for 2025/2026?

  11. Timetable for receipt of actual accounts for variable service charges

  12. What if I don’t agree with my rent increase?