Your feedback is important to us and helps us to improve our services in the future.

We are always keen to hear about your experience of the service whether it is a question, compliment, suggestion or complaint.  If you think one of our service areas is doing well or a member of staff is providing excellent service, then please let us know.

You can

  • Complete the online
Feedback Form



Making a Complaint

We work hard to make sure you receive a good quality service but we know that sometimes things go wrong. We will try to resolve your concerns as quickly and effectively as possible but if you are not completely satisfied then you can use our complaints procedure. Please read our Compliment and Complaints leaflet for more information.

There are many ways in which you can make a complaint. The easiest and simplest way is by completing our online form Complaints Form . Please ensure you click FINISH at the end of the form for it to be successfully submitted to our team.

You can also submit your complaint to us by:-

  • Calling Us
  • Send your complaint to us at Golding Homes, Whatman House, St Leonards Road, Allington Kent ME16 0LS
  • Visiting us at our Head Office (address above)