Keeping your information safe

As part of providing a good service to you, we need to collect and handle personal information from and about you. 

Your personal information is kept confidential, and we take great care to ensure it is collected, stored, and handled responsibly and according to legal requirements. 

Your information is kept for as long as needed for the activity for which we have collected it. Where we can, we will let you know how long your information will be kept. Where we are not able to say, we aim to keep to the following standards:

  • keep to any legal requirements whilst also respecting the amount, type and sensitivity of the information
  • ensure that we don’t hold information for any longer than we need to
  • remain mindful of potential risk from sharing information without permission

Why we collect and hold information about you

We collect, hold and process information about you in connection with managing your housing arrangements and to meet your needs. 

How we collect information

You give us information when you become a customer and complete forms like your tenancy agreement.

We also collect some information automatically; for instance, when you contact us with a query or to report an issue.

Data protection regulation

The Information Commissioner's Office (ICO) is the regulator for data protection in the UK. You have the right to make a complaint to the ICO if you feel that we have not complied with your data protection rights.

Our privacy policy details what personal data we collect about you, how we use it, why we use it and who we share it with. You can read our privacy policy here.

If you would like to exercise any of your rights or have any questions about data protection, please contact our Data Protection Officer by calling 01622 212587 or emailing