Rent FAQs

Here you will find the answers to some frequently asked questions relating to rent and service charges. 

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I pay my rent by standing order. Do I need to do anything?

Yes, you’re responsible for telling your bank about the new amount to be paid and it is important that you do so. You may wish to consider moving to Direct Debit so that the change happens automatically in future. You can do this easily and quickly by signing up to our new customer portal, MyGolding. All you need is a valid email address and your tenancy number, which can be found on your rent statement or rent increase letter.

To register click on the MyGolding button at the top of this page or on the link below.

 Register for MyGolding