Request a Repair

Man repairing sink with tools repair The easiest way you can report a repair to us is via our online form below. You can also phone us; just visit our contact us page for more details.

Report a Repair

Before you contact us about a repair it might be useful to take a quick look at our Friendly Guide to Repairs as this clearly states whose responsibility the repair is.

We categorise our repairs into four categories:-

  • Emergency  – Flooding, blocked drains, insecure doors and windows (within 4 hours of your call)
  • Vital - plumbing, heating problems (within 24 hours)
  • Urgent – plumbing/electrical issues (within 5 calendar days)
  • Routine – any other work (within 28 calendar days)

In an emergency please report your repair to us immediately on 0300 777 2600 (option 1 for repairs, option 2 for heating and hot water). Please don’t complete an online form. For emergencies we aim to attend in 4 hours and make safe within 24 hours. Examples of what is classed as an emergency include burst plumbing, total loss of electricity/mains water, backflow from a main drain, no heating or hot water (except during May-Oct when we aim to complete the repair within 5 days) and a blocked toilet if it is the only one in the home. 

If you smell gas report it by calling the National Gas Emergency Number on 0800 111 999. We carry out annual gas safety checks, please visit our Gas Services page for more information. 


Who's responsibility is it?

Friendly Guide to Repairs Nov 2016  

Use this document to check the list of repair responsbilites

Your feedback is important to us

We are keen to hear what you thought about the service you received and would welcome your suggestions on how we can make improvements.  Please return the repairs form to us and we will enter you into our monthly prize draw with a chance to win £50!