You said, we did
We take your feedback through complaints, surveys, and compliments seriously. Our ‘You Said, We Did’ feature details what we've done to improve our services to you over the last year.
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You said, we did August 2021
- You said: You don’t like our “hold” music on our telephone system as you find it irritating before you get to speak to a Customer Services Advisor.
- We did: We switched our hold music to something a bit more soothing. Let us know what you think.