You said, we did
We take your feedback through complaints, surveys, and compliments seriously. Our ‘You Said, We Did’ feature details what we've done to improve our services to you over the last year.
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You said, we did March 2022
- You said: Following a review of our mutual exchange process, you said that customers who exchanged homes but were new to Golding didn’t get the same experience as those signing up for a tenancy for the first time.
- We did: We're doing welcome calls for all new customers that have come through the mutual exchange process, to check they’re settling in well and help answer any questions they may have about Golding and our services.