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    It's time! Customer Compass

    We’re contacting all our customers this year to update our records with your latest information. Look out for your online Customer Compass survey, which will help us to navigate how we can best deliver services to you.  

    Find out more

  • Work for us

    We're recruiting

    We're looking for motivated and customer-focused people to bring their skills to our Repairs and Maintenance service.

    See our vacancies

  • Your money

    Rent and service charges

    It's important for customers to pay rent and service charges and we're here to help.  For more information about charges from April 2024, and answers to questions customers most frequently ask, please see the dedicated pages now available.

    Read more


    Our customers

    Reporting made easier

    Report cases of condensation, damp and mould in your home using our online form. 

    Find out more 

  • Cost of living support and advice

    We understand managing your money is a challenge at the moment. We’re here to help.

    Find out more

What's going on?

Customer Compass logo
Our Customer Compass survey is helping to understand our customers diverse needs

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This...

Row of homes along street
Golding and Octopus complete transfer of 180 homes outside Mid Kent

We've finalised the transfer of 180 affordable homes to NewArch Homes....

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Our April 2024 performance

Each month we share our performance figures with our customers to be open and honest about how we're doing....

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Time for a change?

People are our greatest asset, and we're committed to developing and recognising our colleagues and creating a happy, motivated and engaging work environment.

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We're more than just a housing association

We're here for the long term and intend to grow, develop, and deliver year-on-year improvements that will make a lasting difference to our customers. We can only do this with the commitment, energy, and enthusiasm of a great team.  

See our vacancies