Equality, Diversity and Inclusion

We're committed to Equality, Diversity & Inclusion (ED&I). In 2021 we launched our ED&I strategy and continue to progress towards becoming a more diverse and inclusive organisation.

We celebrate ED&I, raise awareness, challenge bias, call attention to injustices and are defiant in our approach.

The ED&I Strategy is reviewed every 3 years and is supported by an annual action plan.

Our Progress so far

Current Measures of Success

• Positive balance with a 50/50 male and female split across the Senior Management Team and Executive Team
• Ethnicity and Gender Pay Gap reporting
• An Ideas Hub which is a voice for everyone. This measures who, within the organisation, propose the ideas 
• Our colleague surveys specifically measure feedback on Diversity 
• Monitoring colleague diversity data including recruitment as we strive for a more diverse workforce. 

 Our 2022 Action Plan next steps

• Measuring the diversity of colleague diversity promoted internally
• A great company culture – measuring our progress through our Culture Survey
• Continuation of Customer Service focus, including Customer Service training
• Continuing to build on the importance of ED&I and our diversity standpoint through social media campaigns
• Working towards a stronger employer brand to attract diverse candidates via our website, including Disability Confident accreditation
• Becoming Stonewall champions, raising awareness of LGBTQ+ community and embedding into our organisation.