News Archive

The rising cost-of-living is causing some people to struggle financially. In addition, the Government recently announced changes to the Winter Fuel Payment - an annual payment to help people of pensionable age with heating costs. From July 2024 onwards, to be eligible for this payment you must have reached State Pension age and also receive a qualifying means-tested benefit.  

We’re working hard to listen to your feedback and use it to improve our services and invest in your homes. As part of improving understanding of how we’re responding, we’ve launched our “Closer to Home” campaign.

We’re honest and open about how we’re performing each month.

We know from customer feedback that it’s important we carry out repairs in a timely way, to a good quality and that we support our more vulnerable customers.  That’s why we’ve amended our repairs policy .  

Universal Credit is replacing 6 benefits called ‘legacy benefits’. 

We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our Customer Services team is attending a series of short training sessions in the next couple of months. These’ll help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.   

We’re supporting this year’s Gas Safety Week, between 9 and 15 September, which sees organisations from across the UK working together to raise awareness of the importance of gas safety. It’s coordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas.   

The Government and Regulator of Social Housing have introduced a new way to measure the performance of all social housing providers in England and this time your views will decide how we do.  

We've successfully renegotiated changes to agreements with funders and investors to increase investment into our existing homes. 

 

We’re proud to announce that we’ve been awarded the Gold PawPrint award for Housing in the RSPCA PawPrints Awards 2024, recognising our commitment to animal welfare.