News Archive

We’re looking for customers to join our new Building Safety & Quality Panel.

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.  

We’re calling this our Customer Compass, as it’ll  help us to navigate how we can best deliver our services to you.  

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 5 June.

Ahead of the late May bank holiday, we wanted to let you know that we’ll be closed from 5pm Friday 23 May for the bank holiday weekend and re-open at 8am on Tuesday 27 May.  

On Wednesday 30 April we’ll be holding our main customer engagement activity of the year - The Big Door Knock.

Ahead of the Easter bank holidays, we wanted to let you know that we’ll be closed from 5pm Thursday 17 April for the bank holiday weekend and re-open at 8am on Tuesday 22 April.  

Keeping you and your family safe remains our number one priority, so we’re proud to work with Kent Fire and Rescue Service.

Due to a system upgrade, our customer portal, MyGolding, won't be available this weekend.

Your views are important to us, so last month we consulted with customers on our corporate plan priorities for the forthcoming financial year.

We’re pleased to confirm we’re entering into a new contract for our grounds maintenance service with Goulds Landscapes Limited from 1 April 2025.