Policies & Procedures

Data Protection

As part of providing a good service to you, we need to collect and handle personal information from and about you.  We hold and process this information in connection with managing your housing arrangements and to meet your needs.  Your personal information needs to be kept confidential and we take great care to ensure it is collected, stored and handled responsibly and according to legal requirements.  Contact Us us for more information about Data Protection. 

Anti-Bribery, Anti-Fraud and Corruption Policy

We are committed to the protection of our assets against losses to fraud and corruption. We are working to make sure that the opportunity for fraud and corruption is as low as reasonably practicable, and will be supported in this by the honest majority of people who oppose fraud.

Equality & Diversity

We recognise that everyone is different and we work hard to deliver the services which are right for our customers’ individual needs.  The wellbeing and cohesion of our local community and workforce is important to us and by valuing and championing diversity, we can lead the way in setting good practices and share it with others.   As a landlord, service provider and employer we have a general duty to promote equality of opportunity and eliminate discrimination. Our Single Equality Scheme sets out our continued work towards the elimination of unlawful discrimination and how we aim to reflect fairness in all our activities by making services accessible and ensuring equality of opportunity for all.

Modern Day Slavery Statement

Click the link to read a copy of our  Modern Slavery and Human Trafficking Statement 2018.