Monthly Performance

June 2025 Performance

Posted

As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.

If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk

Our performance for June is shown below.

Overall customer satisfaction (affordable and social rent) 84.6% versus 84% target n: Average call answering time 2.41 mins versus 3.00 mins target Customer requests responded to within 5 working days 93% versus 100% target Complaints responded to on time 100% stage one, 100% stage two versus 100% target Repairs completed on time 88% versus 90% target Repairs customer satisfaction 80% versus 85% target Homes that meet Government decent homes standard 99.97% versus 100% target Sustainable homes with EPC rating of C or above 77.1% versus 85% target

How we’re doing                                                                                                                                            

Our overall customer satisfaction score is back on track at 84.6% meeting our target of 84%.

We’re responding to your requests quicker, with the average call wait times in customer services improving in June and remaining below our three-minute target. Our customer contact response time (within 5 working days) has also improved since May rising to 93%.  

Our EPC rating for homes has improved in June but is still below target. We have plans in place to tackle this, including the warm homes programme in place to help us achieve our target.

  Our performance June 2025

 

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