Monthly Performance
April 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for April is shown below.
How we’re doing
We want you to have the best experience when interacting with our services so that’s why we’ve increased our targets across a number of areas to reflect our continuous drive to improve our services.
We’re pleased to report overall customer satisfaction is on target and increased a further 2% since March 2025 . The average call wait time continues to perform strongly and is under the two minute mark for the second month in a row, demonstrating the improvements our customer contact system – Golding Connect is having.
Customer contact responded to in five working days has decreased slightly from 95% in March to 94.50% in April, although we did see an increase in the volume of requests received in the month.
Responsive repairs completed on time dipped slightly in April - but emergency repairs on time remains on target at 99% completed within 24 hours.
