What can I do on MyGolding?

Hands holding phone showing MyGolding screen to report a repair

By signing up to MyGolding you'll be able to:

  • Check your balance on your phone or computer

You'll find viewing account balances and downloading statements is easy on any device.

  • Make a payment anytime, anywhere

Making a payment online in a few simple steps using a payment reference number.

  • Set up a direct debit

Put in place a payment timetable that best suits the way you manage your household budget with weekly or monthly direct debit options, which you can set up using the MyGolding customer portal. 

  • Add and update your contact details

Your contact details can be updated on the go, so you never miss a message.

  • Book, reschedule or cancel a repairs appointment 

Book, reschedule or cancel a repair in a few simple steps, using your phone or computer.

  •  Reschedule an annual gas service appointment

You can reschedule a gas service appointment for a more suitable time for you. There are limitations on how much you’ll be able to move these by, as we have strict deadlines to get these done by so we can keep you safe.

  • View and update your household member information

Make sure we know who's living with you so we know how to best support all of you in your home.

  • Find help and support information

Access information or contact us if you can't find what you need using the MyGolding customer portal.

  • Let us know you'll be moving out

We continue to work on improvements to MyGolding, our customer portal, to enhance its functionality and make it easier for all customers to better manage their housing account.