Our Performance

Performance

We monitor and record our performance through a variety of methods:

Financial Statement 2022-2023 [pdf] 3MB - Information detailing our financial strength can be viewed in our latest Financial Statements (year ending 31 March 2023)
Customer Annual Review 2022-23 - This report highlights our key achievements over the last year, performance and how our money is spent.
Customer Annual Review video 2021 - 22 - This video looks back at our achievements last year and gives a brief overview of what we've been doing to support our customers.
ESG-Report-2023.pdf [pdf] 5MB - This report details our ESG performance against the Sustainability Reporting Standard for Social Housing for the year ending 31 March 2023.
Regulatory compliance - the Regulator for Social Housing (RSH) reviewed our gradings in November 2023 and has confirmed the following ratings:
Governance - G1. (The provider meets our governance requirements.)
Viability – V2. (The provider meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.)
Value for Money Strategy 2021 - 2024.pdf [pdf] 302KB
We report quarterly on our performance in a number of key customer service areas. Our latest figures are below:

Homes England Expenditure

Housing Ombudsman Self Assessment
You can now read our Housing Ombudsman Self Assessment form - July 23.pdf [pdf] 244KB against the Housing Ombudsman Code.