What's going on?

Our August performance

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for August 2021.

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Taking a stand against domestic abuse

We are committed to do everything we can to support our customers and colleagues who are affected by domestic abuse. We have signed up to the  Domestic Abuse Housing Alliance  (DAHA) whose mission is to “improve the housing sector’s response to domestic abuse through the adoption of an established set of standards and accreditation process.”  

Help and Support available for customers

The government furlough scheme and temporary uplift in Universal Credit will be ending at the end of September. If you are affected by, or worried about these changes we’re here to help. 

Services Closed 30 September 2021

We will be closed on Thursday 30 September when all colleagues will be attending a training day. If you have an emergency, our out of hours service are still here to help.

Speak to Tom, Director of Development and Sales

‘Speak to Tom’ is your chance to share your thoughts with our Director of Development and Sales and help shape our approach to sustainability and the environment. 

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Have your say on our services

We became members of the Institute of Customer Service (ICS) last year to help us improve customer experience. One of the first things we did as a member was to invite you to complete an independent survey run by the ICS so you could have your say on our services and we would like your help to do this again. 

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Our July Performance

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for July 2021.

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