News

Over the last few months, we’ve been working with our contractors Anamore, Durable and Niblock to deliver three social value projects to improve communal spaces for our customers. 

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.   

The first residents have been welcomed to Fielding Park in Shepway, the brand-new development from Golding Homes and Skillcrown.

We’re coming out to talk to customers who live in our   tall buildings in November about how we’re keeping you and your family safe in your home and how we can keep you updated.  

As we're now in Autumn,  it's a good idea to check your boiler and prepare for the winter ahead.

This year we’ve carried out 66 estate inspections as part of our commitment to keeping your estates in good condition. We engaged with 77 customers along the way and assessed 12 different areas.

From today, Thursday 1 October, all social housing landlords are required to follow a new national standard called STAIRs (Social Tenant Access to Information Requirements).

Our Customer Annual Review for 2025-26 shares how we’ve performed over the past year, what we’ve achieved together with our customers, and the areas we’re continuing to improve. We’re proud of the progress we’ve made and the difference it’s starting to make, while also being open and honest about where we still need to do better. 

We’re proud to announce that we’ve been awarded the Gold PawPrint award for Housing in the RSPCA PawPrints Awards for the third year in a row.