What's going on?
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for August 2021.
We are committed to do everything we can to support our customers and colleagues who are affected by domestic abuse. We have signed up to the Domestic Abuse Housing Alliance (DAHA) whose mission is to “improve the housing sector’s response to domestic abuse through the adoption of an established set of standards and accreditation process.”
The government furlough scheme and temporary uplift in Universal Credit will be ending at the end of September. If you are affected by, or worried about these changes we’re here to help.
We will be closed on Thursday 30 September when all colleagues will be attending a training day. If you have an emergency, our out of hours service are still here to help.
‘Speak to Tom’ is your chance to share your thoughts with our Director of Development and Sales and help shape our approach to sustainability and the environment.
We are supporting this year’s Gas Safety Week, between 13 and 19 September, which sees organisations from across the UK working together to raise awareness of the importance of gas safety.
We became members of the Institute of Customer Service (ICS) last year to help us improve customer experience. One of the first things we did as a member was to invite you to complete an independent survey run by the ICS so you could have your say on our services and we would like your help to do this again.
Our first “in your neighbourhood” event in Marden on Tuesday 24 August was a great success thanks to the customers that we met and spoke to.
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for July 2021.