Our corporate performance

We monitor and record our performance through a variety of methods. Please use the links below to access documents relating to our corporate performance.

Financial Statement 2024 [pdf] 1MB - Information detailing our financial strength can be viewed in our latest Financial Statements (year ending 31 March 2024)
Customer Annual Review 2023-24 - This report highlights our key achievements over the last year, performance and how our money is spent.
2024 Environmental, Social and Governance (ESG) Report[pdf] 8MB- This report details our ESG performance against the Sustainability Reporting Standard for Social Housing for the year ending 31 March 2024.
Regulatory compliance - the Regulator for Social Housing (RSH) reviewed our gradings in December 2024 and has confirmed the following ratings:
Governance - G1 (The provider meets our governance requirements.)
Viability – V2 (The provider meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.)
Value for Money Strategy 2024-2027 .pdf[pdf] 624KB This strategy defines our value for money ambitions and targets developed in consultation with our customers.
Transactional performance: We report every month on our performance in key customer service areas and share this with customers here and via our monthly newsletter.
TSMs: We also report our tenant satisfaction measures. These were introduced by the Regulator of Social Housing in 2023 and allow you to compare us with other housing providers.
You can also see our Complaints Annual Report 2024-25.pdf [pdf] 6MB