Domestic Abuse

Domestic Abuse 

Important: if you feel in immediate danger, please phone the police on 999.  

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What is Domestic Abuse? 

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading or violent behaviour, including sexual violence. In the majority of cases, it’s carried out by a partner or ex-partner, but can also be a family member or carer. 

Domestic abuse can include, but isn't limited to: 

  • Coercive control 

  • Physical or sexual abuse 

  • Financial or economic abuse 

  • Harassment and stalking 

  • Psychological and/or emotional abuse 

  • Digital abuse 

Domestic abuse is a crime. It can affect anyone, and it can occur in any relationship. 

How can we help you? 

The National Domestic Abuse Helpline there to help and support you, call 0808 2000 247. 

To report domestic abuse, or if you've got any concerns or questions, please contact us on, 0300 777 2600.

Our fully trained colleagues will help and support anyone that's approached us for help in cases of domestic abuse. We’ll: 

  • provide a sensitive and confidential response

  • agree the safest method of contact to use 

  • organise a safe location if we need to meet 

  • work with any individual, focusing on specific needs or vulnerabilities to tailor our services 

  • work with the police, local councils, charities and voluntary organisations 

  • in high-risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral

For victim support you can contact Refuge or visit the Domestic Abuse Service website.  

You also have access to our 24/7 Tenant Support & Wellbeing Service (TSWS). This independent counselling and advice service is available for you, all year round and provides free, confidential and practical information and support on a wide range of issues. 

This online service can be accessed via: using the username: goldinghomes, password: tenant or by calling: 0330 094 8845 


In an emergency, please call the police on 999 

Everyone has the right to live a life free from fear, harm or abuse. 

If you’re worried about a vulnerable adult or child, please don’t stay silent - safeguarding is everyone’s responsibility.

Contact us to report your concerns on 0300 777 2800 or email 

Safeguarding means protecting a person's right to live in safety, free from abuse and neglect.  

As an organisation, we have a responsibility to help protect the health and wellbeing of individuals so that they can live free from abuse, harm and neglect. This is especially true of children, young people and vulnerable adults.  

DAHA - Domestic Abuse Housing Alliance

We’re committed to do everything we can to support our customers and colleagues who are affected by domestic abuse. We've signed up to the Domestic Abuse Housing Alliance (DAHA) whose mission is to “improve the housing sector’s response to domestic abuse through the adoption of an established set of standards and accreditation process.”  

An estimated 1.6 million women and 757,000 men experienced domestic abuse in 2020* with housing acting as the primary barrier for women attempting to leave abusive situations. We, like other housing organisations, are ideally placed to spot and respond to domestic abuse as we're often the first point of contact. We're starting the process of gaining a DAHA accreditation for our approach in managing, responding and supporting customers experiencing or surviving domestic abuse. 

*Office for National Statistics 2020 

If you think you’re an abuser 

Respect works with perpetrators of domestic abuse to help them change their behaviour.  

Freephone 0808 8024040 Monday-Friday 9am-8pm