MyGolding - our customer portal

MyGolding is our  free, secure and convenient online service that helps customers to manage their own tenancy.

All you need to sign up is an email address and your tenancy number, which is on your rent statement. You can also download our MyGolding app from your usual app store to help manage your tenancy at any time during your day. If you need help registering with MyGolding or using any of its features, please contact us at  Help@goldinghomes.org.uk  

What can I do on MyGolding?

Hands holding tablet showing close up of MyGolding account payment screen

By signing up to MyGolding you'll be able to:

  • Check your balance on your phone or computer

You'll find viewing account balances and downloading statements is easy on any device.

  • Make a payment anytime, anywhere

Making a payment online in a few simple steps using a payment reference number.

  • Set up a direct debit

Put in place a payment timetable that best suits the way you manage your household budget with weekly or monthly direct debit options, which you can set up using the MyGolding customer portal. 

  • Add and update your contact details

Your contact details can be updated on the go, so you never miss a message.

  • Book a repair

Book a repair in a few simple steps, using your phone or computer.

  • View and update your household member information

Make sure we know who's living with you so we know how to best support all of you in your home.

  • Find help and support information

Access information or contact us if you can't find what you need using the MyGolding customer portal.

  • Let us know you'll be moving out

We continue to work on improvements to MyGolding, our customer portal, to enhance its functionality and make it easier for all customers to better manage their housing account.