Fair access to our services

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Our customers are central to our approach to service delivery. 

We want to support all customers to have fair access to our services so that they can successfully sustain their tenancies and get the best from Golding Homes as their landlord. We want to work with you to improve the service we deliver and tailor our approach to meet diverse needs.

A tailored approach may include signposting, giving advice, guidance and/or making referrals (where appropriate), to help customers with information and access to specialist service providers to meet their specific needs.

More information on our Fair Access Policy is available here.

  1. Fair access to communications
  2. Fair access - responding to special needs and vulnerabilities
  3. Fair access to accessible formats
  4. Easy read documents