Your opportunity to work with us to shape our services

The Customer Insight Group provide the opportunity for customers to work with us to monitor and scrutinise our services ; from giving us feedback on our services to actively holding us to account on our promises to all customers.    

The group is a formal scrutiny panel who meet four times a year and they ensure that we involve customers in all we do, from planning services to writing policies. The role involves reading performance reports and asking for information from managers across the organisation. As well as producing in depth scrutiny of service areas.  

If you’d like to join, please let us know and we ’l l support you with training and equipment for joining in with the sessions online.   

If you think this could be you and you'd like to find out more, please get in touch with us via email: engage@goldinghomes.org.uk .   

For more information on the CIG read this   Customer Insight Group Terms of Reference .pdf [pdf] 231KB 

Please see below for some frequently asked questions and responses.

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Can I raise my own personal issues here?

All of our panel members have valuable experiences of our services.

This experience, together with your desire to see improvements in the services that we deliver to you and all customers, is what we hope inspires you to join the panel.

This group is not the place to bring your own service requests or complaints. They must be directed though the usual channels.