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    Your Customer Annual Review 

    This Customer Annual review 2024/25 summarises our performance and key service improvements over the past financial year

    Read it now

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    Fair access to our services

    We want to support all customers to have fair access to our services.

    What does this mean?

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    Your money

    Service charges 2024/25

    We're sending year-end accounts to home owners, as well as rented customers who began paying variable service charges last year. 

    Find out more

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    How we're doing for you

    You can find out how we're performing every month by visiting our performance pages.   

    Find out more here

  • Customer Compass banner

    It's time! Customer Compass

    You can now update your details anytime by completing your Customer Compass survey. Just click the button below to get started.

    Find out more

What's going on?

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We're visiting our tall buildings

We’re talking to customers in November who live in our tall buildings about building safety. ...

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New legislation on damp and mould

On Monday 27 October, Awaab’s Law comes into effect for all social housing providers. ...

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Your priorities, our plan

You told us your top priorities are building safety, better repairs, improving homes, fair access and communication. These sit within our three corporate plan objectives: excellent customer services; ...

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Time for a change?

People are our greatest asset, and we're committed to developing and recognising our colleagues and creating a happy, motivated and engaging work environment.

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We're more than just a housing association

We're here for the long term and intend to grow, develop, and deliver year-on-year improvements that will make a lasting difference to our customers. We can only do this with the commitment, energy, and enthusiasm of a great team.  

See our vacancies