Our Customer Compass
In 2024, we launched our Customer Compass survey, and we’d like to thank over 2,000 customers who’ve already taken part, either online or in print.
The Customer Compass is helping us understand our customers better, so we can shape our services around your needs. Whether it’s learning more about your household, any specific support requirements, or how you prefer us to keep in touch, this is about making sure our services work for you.
Why we’re doing this
To make sure we can meet the needs of all our customers, we need to build a clearer picture of who you are and what matters to you. We’re calling this our Customer Compass because it helps guide how we improve and deliver services in a way that reflects the people we support. This is a two-way conversation that will help us to help you.
Keeping up with life’s changes
Life changes, and we want to keep up. So we’ll be checking in regularly with customers to update any information that could help us deliver services more effectively. This might include changes in your household, any new support needs, or your communication preferences and interests. The information we collect will be used to inform how we shape our services and improvement plans and how we communicate with you.
When will this happen?
We’ll be in touch to ask you to complete a short online form. If online isn’t your preference, we can support you to complete it over the phone, on paper, or even face-to-face when we’re out and about in your community. This check-in will happen every few years so we can keep your information accurate and up to date.
You can complete the survey using the button below or request a copy of the survey by emailing engage@goldinghomes.org.uk including your name and address. If you need support to complete it, please call our Customer Services Team on 0300 777 2600.
Fill in the customer compass here
What do I need to do?
When we contact you, please take a moment to review and update your details. If you’re unable to complete the form online, just let us know, one of our colleagues will be happy to help. It’s also important that you keep us informed if your circumstances change between updates. For example, if someone new moves in or out of your home, or your household grows, please let us know.
What kind of information will we ask for?
We’ll be asking for a range of information, from contact details through to gender, ethnicity, support needs and how you prefer to communicate with us. Some of this is optional, so if there’s something you’d prefer not to share, that’s absolutely fine. Just let us know.
How will your data be used?
We understand the importance of keeping your personal information safe. Your data will be stored securely and only used by Golding Homes to provide services to you, in line with UK data protection laws, including GDPR. In some cases, we may share your data with our trusted partner organisations, such as contractors or local authorities who help deliver services. We’ll always ensure there’s an appropriate data sharing agreement in place to protect your information.
Want to know more?
If you’d like to find out more about the Customer Compass project, including how we use and protect your data, please get in touch.
If you would like this information in another format or translated into another language, please contact us at communications@goldinghomes.org.uk