Customer Voices
Our Customer Voice Panel is made up of over 3000 customers who help to design and improve our services by taking part in our various engagement activities, these can be via online surveys feeding back on policies or plans, through to attending customer bootcamp sessions in person. This group opt in or out of consultations on topics of interest to them and provide valuable feedback which shapes our services.
Since last year this customer group has provided views on:
- February 2024
- OPAL Service (semi sheltered) – 299 responses
- Customer Strategy – 712 responses
- Recharge Policy – 515 responses
- August 2024 - OPAL Service (sheltered) – 90 responses
- September 2024 – Value For Money Strategy – 281 responses
- October 2024 – Building Safety Strategy – 163 responses
- February 2025 – Corporate Plan Priorities 2025/26 – 516 responses
- March 2025 – Repairs Appointment Suitability – 441 responses
- April 2025 – Customer Engagement Strategy – Year 2 Priorities – 368 responses