News Archive

We're proud to be supporting ASB Awareness Week 2025, a national campaign running from 30 June – 6 July to take a stand against anti-social behaviour (ASB) and promote safer communities.  

We want to be open with our customers about how we are performing. So we are sharing our May performance figures here or you can go to our website to download or compare with previous months.

In April 2024 the Housing Ombudsman released a complaints code that sets out the approach a housing association must take to complaint handling.  Read below to find out how we're fully aligned to the code.

Last week we proudly hosted an event to launch Phase 2 of our Fielding Park development in Shepway.

We’re looking for customers to join our new Building Safety & Quality Panel.

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.  

We’re calling this our Customer Compass, as it’ll  help us to navigate how we can best deliver our services to you.  

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 5 June.

Ahead of the late May bank holiday, we wanted to let you know that we’ll be closed from 5pm Friday 23 May for the bank holiday weekend and re-open at 8am on Tuesday 27 May.  

On Wednesday 30 April we’ll be holding our main customer engagement activity of the year - The Big Door Knock.

Ahead of the Easter bank holidays, we wanted to let you know that we’ll be closed from 5pm Thursday 17 April for the bank holiday weekend and re-open at 8am on Tuesday 22 April.