Helping to improve our services
We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our Customer Services team is attending a series of short training sessions in the next couple of months. These’ll help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.
During th e training sessions , our phone lines will be diverted to our Out of Hours service provider who will book any emergency repairs. You can also email us at help@goldinghomes.org.uk . This inbox will be checked regularly during the training sessions .
Please remember you can continue to use our customer online portal MyGolding to report any repairs, check your statement or pay your rent during these times.
Training sessions
Our emergency out of hours service will be covering the main line from 8.30am to 10.00am on:
- 17 and 24 September
- 22 and 29 October
- 19 and 26 November
- 17 December
and 1.45pm to 3.00pm on:
- Thursday 10 October
- Thursday 21 November
Our Customer Services team will then be back to take over the line until 6pm.