News

No one likes pests in their home, but it’s something we all face from time to time.   

We're running workshops online and in person next month (August) to get your feedback and ideas on how we can improve our services. This is part of our commitment to listen and act on what’s important to you and put customers at the heart of our service.

A partnership between Golding Homes and local security firm TMS Protection has helped secure a funding boost of £200 a month for the Shepway Community Larder.

Last month Golding Homes worked with Kent Police to secure a three-month extension to a closure order on a flat in Maidstone, permanently resolving an issue of serious anti-social behaviour (ASB) which had been making neighbours lives a misery.

A number of customers have been sent what are called “Section 20” notices this week to advise about changes to our electricity supplier.

We’re really pleased to launch our new Customer Strategy 2024-26 which sets out our priorities for delivering excellent services to our customers. We’ve listened to over 700 customers and this strategy reflects their views. 

Each month we share our performance figures with our customers to be open and honest about how we're doing.

We understand the benefits owning a pet can have and recently changed our Pets Policy to enable customers to keep pets in their homes, regardless of their property size. 

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 27 June.

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.  

We’re calling this our Customer Compass, as it’ll help us to navigate how   we can best deliver our services to you.