What's going on?

Putting customers at the heart of our business

Since 2020 we’ve been building a new and exciting way of working together t hat’s changing how decisions are made, and how your services are delivered.  

Helping to improve our services

We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our customer services team will be attending a series of training workshops in the next couple of months.

Responding to Storm Isha

We’re responding to a high volume of customers calling in today after high winds from Storm Isha, so our phone lines are busy.

Speak to Steph

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 25 January.

Staying fire safe in your home

Following a recent fire at one of our customer's homes, we’d like to remind you how to stay fire safe in your home by following some simple tips.

Our December performance

Each month we share our performance figures with our customers to be open and honest about how we're doing.

Important information for XL Bully owners

The governments added the XL Bully dog to the list of dogs banned under the Dangerous Dogs Act 1991. 

If you own an XL Bully dog, you need to comply with all the new requirements for this breed of dog.  

New homes for Maidstone

A deal between Golding Homes and Taylor Wimpey will see more new homes coming to Maidstone. 

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