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Advice you can rely on

Welfare Benefits Team

Our Welfare Benefits team have over 15 years' experience providing welfare advice. If you’re struggling financially, need some advice on budgeting or how to prioritise your bills, our team of experts can help you. Learn more about the support the team offers and their useful tips from Aaron Newin, Lisa Le-Mar and Simone Caudell. 

What can the Welfare Benefits team help with?  

We can help you with benefits or debt advice, support with benefit assessments, help with benefit claims, review budgets, do comparison checks on energy suppliers, and provide debt advice on priority bills. We can also refer you to other organisations and agencies who may be able to assist you.  

Every interaction I’ve had with Aaron Newin has been very positive. He’s brilliant and knows what he’s talking about. I can always rely on his advice.” Golding customer 

What’s a typical day like?  

Lisa said: 

“Our days vary as we work with individuals whose needs are all different.  Most of our appointments are completed over the telephone, although if needed we can arrange a home visit and meet the customer face to face.  We carry out an initial assessment that helps us identify what support is required. We then provide advice on the next steps or support the customer in working through any actions or issues.” 

How have you helped a customer?  

Simone explains how she’s recently helped a customer to claim the benefits she was entitled to. Watch Simone’s video here. 

What do you enjoy about your job?  

Aaron said: 

“The most rewarding part of my job is helping to increase a customer’s income and working with the benefit system to identify what’s possible. We don’t just cover welfare benefits, we also look into if a customer is eligible for any grants to help ease debts or purchase any essential furnishings.” 

What are your useful tips?  

Watch Simone’s advice on council tax support 

Aaron said: 

“There are a number of good independent entitlement calculators out there that can also help you work out what benefits you’re entitled to, try “Turn2us” or “Entitled to” It’s also worth looking out for energy hardship schemes. There’s a number of schemes available, you just need to check if you meet the criteria and apply. 


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