Complaints Annual Report

We’re proud to have a culture that’s open to complaints and learning from your feedback. We know that sometimes things don’t go as planned. When that happens, we see it as an important opportunity to listen, put things right, and learn for the future. Every complaint helps us understand where we can improve and make changes that benefit all our customers.

We report annually on complaints and the service improvements we're making in response. Please find our Complaints Annual Report 2025-26.pdf [pdf] 8MB which also includes our Boards response.