Your opportunity to work with us to shape our services

We have ambitions for our customers, and to deliver outstanding services.

We need customers to work with us to achieve these aims and are creating opportunities for you to get involved in making a difference across the organisation; from giving us feedback on our services to actively holding us to account on our promises to all customers. 

We're looking for customers who are interested in joining our Customer Insight Group. The group will be supported to hold us to account for the service promises we've made, and help us make sure that our customers are at the centre of everything we do.

We'll support you with training and equipment for meeting online. If you think this could be you and you'd like to find out more, please get in touch with us.

You can read the Guidelines for the Golding Homes’ Customer Insight Group.pdf [pdf] 145KB here.


Please see below for some frequently asked questions and responses.