Your opportunity to work with us to shape our services

At Golding we have ambitions for our customers and to deliver outstanding services.

We need customers to work with us to achieve these aims and are creating opportunities for you to get involved in making a difference across the organisation; from giving us feedback on our services to actively holding us to account on our promises to all customers. 

Right now, we are looking for customers who are interested in joining our Customer Insight Group. The Customer Insight Group will be supported to hold us to account for the service promises we have made, and to help us make sure that the customer is at the centre of everything we do. We will support you with training and equipment for meeting online. If you think this could be you and you would like to find out more, please get in touch with us.

You can read the Guidelines for the Golding Homes’ Customer Insight Group.pdf [pdf] 145KB here.

 

Please see below for some frequently asked questions and responses.

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Is this private?

In some ways yes. The meetings will allow members to speak freely, and members will sign a confidentiality agreement to keep the confidence of the group. We will take notes from the meetings, called ‘minutes’. Minutes will set out what subjects were raised and any decisions made, but not word for word.

Sometimes there might be subjects that are discussed that are strictly confidential, but we will make this clear and agree this with you at the time. You are always welcome to gain other customers’ views and share them at the meeting.