Doors and Windows

 

We provide you with keys to your home and windows at the beginning of your tenancy. It’s your responsibility for additional keys, lost keys, and lock changes. If a new lock is required due to age or a mechanical fault, we’ll replace this for you and provide new keys.

Door entry systems are generally found in blocks of flats and communal entrances. They offer customers more security by controlling who has access to the flats.

To give visitors access, you can operate the main external door by pressing the door entry button in your flat. When you sign your tenancy, you’ll be given a key fob and shown how the system works. It’s very important that the communal entrance door is always locked and is never propped open for health and safety and fire safety reasons. If you notice a fault, please contact us immediately.

Your internal doors are your responsibility, we’ll not adjust doors to allow for carpets or floor coverings.

 

Table of responsibilities and actions

 

REPAIR	PRIORITY	RESPONSIBILITY
Insecure front and back door	Emergency – make safe  Routine – full repair	Us
Insecure windows, frames, and fittings	Emergency – make safe  Routine – full repair	Us
Windows handles and locking mechanisms	Emergency – make safe  Routine – full repair	Us
Door keys and locks	Emergency – make safe  Routine – full repair	Us
Doors inside your home		You
Glass in windows (glazing)	Emergency – make safe  Routine – full repair	Us
Glass doors and screens within your home		You