Doors and Windows

We provide you with keys to your home and windows at the beginning of your tenancy. It’s your responsibility for additional keys, lost keys, and lock changes. If a new lock is required due to age or a mechanical fault, we’ll replace this for you and provide new keys.
Door entry systems are generally found in blocks of flats and communal entrances. They offer customers more security by controlling who has access to the flats.
To give visitors access, you can operate the main external door by pressing the door entry button in your flat. When you sign your tenancy, you’ll be given a key fob and shown how the system works. It’s very important that the communal entrance door is always locked and is never propped open for health and safety and fire safety reasons. If you notice a fault, please contact us immediately.
Your internal doors are your responsibility, we’ll not adjust doors to allow for carpets or floor coverings.
REPAIR | PRIORITY | RESPONSIBILITY |
---|---|---|
Insecure front and back door |
Emergency – make safe Routine – full repair |
Us |
Insecure windows, frames, and fittings |
Emergency – make safe Routine – full repair |
Us |
Windows handles and locking mechanisms |
Emergency – make safe Routine – full repair |
Us |
Door keys and locks |
Emergency – make safe Routine – full repair |
Us |
Doors inside your home | You | |
Glass in windows (glazing) |
Emergency – make safe Routine – full repair |
Us |
Glass doors and screens within your home | You |