Electrical

 

We all rely on electricity to power our household devices so there’s nothing more frustrating when it stops working. We’ll work hard to get the power back as quickly as we can for you. If there’s a total loss of power in your home, please check it’s not a power cut or the fault of your electricity supplier. If you use a key meter, remember to check that you’ve got enough credit on it.

If none of your plug sockets work, but other circuits are still working, it may be because one of your appliances has tripped the switch. Please check your appliances before calling us. If the issue has been caused by a faulty appliance, we’ll charge you for the repair.

You’re expected to change your light bulbs and strip lights. If you need some help changing your light bulbs, we have a handyperson service available for customers in our OPAL schemes. We’ll help to fix fully enclosed (sealed) bathroom light fittings.

 

Table of responsibilities and actions

 

REPAIR	PRIORITY	RESPONSIBILITY
Total loss of power supply or total loss of lighting circuits	Emergency - make safe	Us
Unsafe electrical fittings or wiring	Emergency - make safe	Us
Broken or damaged sockets and light switches	Routine – full repair	Us
Main switches, fuses and  circuit breakers	Routine – full repair	Us
Homes security alarms		You
Lifeline Systems	Emergency – make safe   Routine – full repair	Us
Extractor fans	Routine – full repair	Us
External lights	Emergency - make safe  Routine – full repair	Us
Spotlights		You
Light bulbs, fluorescent tubes, bayonet light fittings		You
Smoke and Carbon Monoxide detectors	Emergency - make safe  Routine – full repair	Us
Smoke and Carbon Monoxide detectors – weekly testing		You
Appliances such as fridges, washing machines, cookers and hobs		You
Appliances such as fridges, washing machines, cookers and hobs installed by Golding	Routine – full repair	Us