Electrical

Electrical

 

We all rely on electricity to power our household devices so there’s nothing more frustrating when it stops working. We’ll work hard to get the power back as quickly as we can for you. If there’s a total loss of power in your home, please check it’s not a power cut or the fault of your electricity supplier. If you use a key meter, remember to check that you’ve got enough credit on it.

If none of your plug sockets work but other circuits are still working, it may be because one of your appliances has tripped the switch. Please check your appliances before calling us. If the issue has been caused by a faulty appliance, we’ll charge you for the repair.

You’re expected to change your light bulbs and strip lights. If you need some help changing your light bulbs, we have a handyperson service available for customers in our OPAL schemes. We’ll help to fix fully enclosed (sealed) bathroom light fittings.

 

Table of responsibilities and actions

 

*please refer to recharge policy

REPAIR  PRIORITY  RESPONSIBILITY NOTES
Total loss of power supply or total loss of lighting circuits  Emergency - make safe  Us If there's a power cut or other supply issue please contact your supplier. If we attend and the loss of power is due to a faulty appliance or lack of funds on your meter we may recharge you for the visit.
Unsafe electrical fittings or wiring  Emergency - make safe  Us Turn off at the mains where safe to do so.
Broken or damaged sockets and light switches  Routine repair  Us* We'll cover normal wear and tear, but we may recharge you if the damage is caused by you, your household or your visitors.

Main switches, fuses and 

circuit breakers 

Routine repair  Us If there's a power cut or other supply issue please contact your supplier. If we attend and the loss of power is due to a faulty appliance or lack of funds on your meter we may recharge you for the visit.
Home security alarms   You  
Lifeline Systems 

Emergency – make safe  

Us  
Lifeline Systems

Routine repair

Us  
Extractor fans (owned by Golding)

Routine repair 

Us  
Extractor fans (regular cleaning)

 

You  
External lights (owned by Golding)

Emergency - make safe 

Routine repair 

Us We'll make safe external lights owned by Golding Homes that illuminate entrances, exits, stairs, or pathways and we'll follow this with a routine repair.
Spotlights    You  
Light bulbs, fluorescent tubes   You We'll replace a fully sealed unit.
Smoke and Carbon Monoxide detectors 

Emergency - make safe 

Routine repair 

Us

If a CO alarm is going off please exit the property and call SGN (National Gas) on 0800 111 999.

If a smoke alarm is sounding, please exit the property and call Kent Fire and Rescue Service.

Smoke and Carbon Monoxide detectors – weekly testing    You  
Appliances such as fridges, freezers, washing machines, dishwashers, cookers and hobs    You Unless owned by Golding Homes.
Electric oven or hob (Market Rent customers only) Emergency — make safe Us  
Dishwasher, fridge freezer, washing machine & fittings (Market Rent customers only) Routine repair Us  
Electric oven or hob (Market Rent customers only) Replacement Us  
Dishwasher, fridge freezer, washing machine & fittings (Market Rent customers only) Replacement 

Us

 

Electric meter casing / door

Routine repair

Us*

We’ll repair damage to a cupboard housing an electric meter, except where the meter attaches to it, usually the backboard. The meter belongs to your supplier, and we cannot move this to make repairs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other help:

Find your energy supplier

UKPN live powercut information

Priority Services Register

Why does my fusebox keep tripping?