Broadway Heights

Broadway Heights


Read the Broadway Heights May 2024 newsletter here.


Update — 19 February 2024

To keep residents safe, the lift which services numbers 49-58 in the block will remain out of service until the leak is fixed - this will also help to protect the lift. The leak is likely to take a few months to repair and we understand this’ll have an impact on residents so, if you need any help or support while the lift is out of service please get in touch. We’re keeping a close watch on the weather and if conditions stay dry, we can look to place the lift into service on a temporary basis. Once the leak has been repaired the lift will be back in service. 

We’ll keep you updated as we investigate this issue. Thank you for your patience and understanding. 

Update - 5 January 2024

We've discovered a fault with the upgraded fire alarm system on the second floor of the building. 

Customer safety is our priority, so we've arranged a 'waking watch' to be in place while we investigate. This means there'll be a trained person on watch 24 hours a day until the problem with the system is fixed and safety tested. 

What are we doing?

We're working with the developers to carry out further investigations of the external walls to your building. We'll be dealing with any issues in the external wall systems, compartmentation and fire doors that are identified in the inspections.

We’ll be posting the latest news for Broadway Heights here, so please visit this page to stay up-to-date.

Our contractors, Lawtech, are on site and have begun erecting scaffolding ahead of removing the original cladding from the building and installing a new cladding system. 

You can see the project progress here: 


  Scaffold erection Stripping process Background Installation progress Final Installation fitting
Phase 1 (overlooking Maidstone West) Complete


In progress

Dec 2023-August 2024

In progress

March-August 2024

Phase 2 (overlooking Broadway) Complete Complete


In progress

Feb-June 2024

Phase 3 (overlooking McDonalds car park) Complete

Complete (Stage 1)

In progress

Feb-June 2024

May-July 2024
Phase 4 (overlooking Gurkha Kitchen) Complete

In progress

Feb-April 2024

March-July 2024 July-Sept 2024 

Evacuation Plan for Broadway Heights

The evacuation plan at Broadway Heights remains a ‘simultaneous evacuation’ policy, which is supported by a fire alarm system fitted in flats and communal areas. If you hear the fire alarm, or see a fire, you should leave the building immediately, following the fire signage to your nearest safe exit – please do not use the lifts.

The safe muster point is the far corner of the car park to the rear of Broadway Heights, accessed by the station entrance roadway. Any muster point must be a safe and clear distance from the building and this location is following guidance supported by Kent Fire & Rescue Service.

What is a Personal Escape Plan?

A Personal Escape Plan is what you would follow in event of a fire in your building. For your own safety, it’s important you and your family all know what to do in the event of a fire. If there's anyone in your household who in the event of an emergency, may not be able to quickly reach a place of safety unaided, or may need additional support in the event of a fire, please email so that we can work with them to make sure they remain safe.

Fire Risk Assessment (FRA)

A fire risk assessment is an inspection of a building and its use, structure and the occupants. It identifies any potential fire safety hazards and risks present and provides recommendations on how those risks can be managed to keep the people living in the building safe.

We've been working with a group of engaged customers who live in mid and high rise buildings to make improvement to these FRAs - making then clearer and easier for everyone to understand.

You can view a copy of the customer friendly Fire Risk Assessment for 1-14 Block - Leased by Orbit Broadway Heights The Broadway Maidstone Kent ME16 8GJ .pdf [pdf] 215KB and 15-58 Block - MHT Owned Broadway Heights The Broadway Maidstone Kent ME16 8GJ .pdf [pdf] 226KB  here.

Your building’s fire risk assessment may include some actions, which we'll complete by the due date stated.

Contact us

If you have any questions, please contact us via or call 0300 777 2600 and ask for someone in the Building Safety Team