External areas
Spending time in your garden should be a safe and enjoyable experience and we’ll help to keep it that way. If your fence or wall is dangerous, we’ll treat this as an emergency and we’ll make it safe at our first visit. We’ll check the tenancy agreement for your home to see if the fence/wall is our responsibility before we carry out any repair.
We’ll repair uneven and dangerous paths and steps which form access routes in and around your home.
If you have an outhouse or outbuilding that is part of the original structure, we’ll repair it. We won’t repair or replace any type of timber shed but will remove it, if it’s a health and safety risk.
| REPAIR | PRIORITY | RESPONSIBILITY | NOTES |
|---|---|---|---|
| Fences, gates or walls on boundaries of private gardens with public space (eg pavements, alleyways) |
Emergency – make safe Routine repair (like for like) |
Us |
If your fence or wall is dangerous, we'll treat this as an emergency and we'll make it safe at our first visit. We'll check the tenancy agreement for your home to see if the fence/wall is our responsibility before we carry out any repair. You must get our written permission to put up or take down any wall, fence or hedge. |
|
Fences, gates or walls on boundaries of private gardens between neighbouring homes (check specific tenancy agreement) |
|
You |
If your fence or wall is dangerous, we'll treat this as an emergency and we'll make it safe at our first visit. We'll check the tenancy agreement for your home to see if the fence/wall is our responsibility before we carry out any repair. You must get our written permission to put up or take down any wall, fence or hedge. |
| Footpaths in gardens (installed by Golding) |
Emergency – make safe Routine repair |
Us | Only an emergency where footpaths are uneven or dangerous. |
| Brick built sheds and outhouses (inc. ironmongery) | Routine repair | Us | |
| Timber sheds (inc. ironmongery) | You | We won't repair or replace any type of timber shed but will remove it if it's a health and safety risk. | |
| Garages |
Emergency – make safe Routine repair |
Us |
If the garage is brick built and attached to the property raise repairs under the property address. You are responsible for some repairs to garages rented under a Garage Licence; we'll check your agreement to find out who has responsibility before raising a repair. |
|
Outside water taps (inc pipework) and water butts |
You | Contact your local council to find out about compost bins and water butts. | |
| Washing lines and rotary driers | You | ||
| Grass, flower beds, shrubs and trees | You | ||
|
Line markings (via environmental improvements) |
Routine repair New installation |
Us | |
|
Blocked/overfill of cesspits (communal/shared only) |
Emergency – make safe Routine repair |
Us | |
|
Blocked/overfill septic tanks (communal/shared only) |
Emergency – make safe Routine repair |
Us | |
|
Roof replacement Brick Built Sheds / Garages |
Routine |
Us* |
|
|
Roof repair Brick Built Sheds / Garages |
Emergency Routine |
Us* |
To address repairs needed, or damage causing leaks. Where there’s a hazard we’ll attend as an emergency to make this safe, and we’ll arrange follow on routine repair works. |