Gas
To keep your heating system working well, and you and your home safe, we need to carry out a gas safety inspection every year. It’s your responsibility to allow one of our fully qualified and registered gas safe engineers access to your home to carry out this service.
We’ll usually book an appointment with you ten weeks before your annual gas safety certificate runs out. If we find that a repair is required during your gas safety check, we’ll inform you and work to repair it as quickly as possible. Visit our gas safety page for more information.
If you’re without heating or hot water at any time between 1 October until 1 April, we’ll respond to this as an emergency. If we need parts to fix it, it’s likely that a follow up visit will be needed. We’ll provide you with a portable fan heater if you need one whilst the work is completed and will provide you a contribution towards the running cost of the heater.
We’ll aim to restore your hot water within 24 hours, but if parts are required it may take longer. Please be aware that not having hot water is not treated as an emergency unless you or members of your family are considered vulnerable, disabled or have an illness which would be made worse by not having hot water.
If you have a leak, turn off the water supply by your stop cock, these are usually located under your kitchen sink. If you have water coming through your electrics, you’ll also need to turn off your electric supply which can usually be found either under the stairs or the cupboard near the front door. Try to soak up any water with old towels.
| REPAIR | PRIORITY | RESPONSIBILITY |
|---|---|---|
| Gas or oil-fired systems or air source heat pumps |
Emergency – make safe Routine – full repair |
Us |
| Without heating or hot water (between 1 October - 1 April) |
Emergency – make safe Routine – full repair |
Us |
| Immersion heaters or hot water cylinders |
Emergency – make safe Routine – full repair |
Us |
| Leak from hot water cylinder |
Emergency – make safe Routine – full repair |
Us |
| Radiators and pipework (between 1 October - 1 April) |
Emergency – make safe Routine – full repair |
Us |
| Thermostat (between 1 October - 1 April) |
Emergency – make safe Routine – full repair |
Us |
| Any hot water or heating systems you have fitted yourself | You |