2025 Year-End Accounts - rented homes FAQs

You pay a variable service charge which means we estimate what we think the services we provide to you will cost.  The financial year runs from 1 April to 31 March.  

After the end of the financial year (31 March) we compare what it costs with how much we charged.  We then send you an account confirming the final costs.  The account confirms if there is a surplus (credit) or a shortfall (deficit).

Any surplus (credit) or any shortfall (deficit) will be credited to or collected from your service charges in weekly instalments from the following April.  For the 2024/2025 account, any surplus or deficit will be credited or collected from your service charges from 6 April 2026.  These will be shown in the letter we’ll send you in February 2026 confirming your rent and service charges for 2026/2027.