We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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April 2025
Listen: You’ve been calling us to ask about setting up direct debits online.
Act: We’ve made changes to the MyGolding customer portal so it’s easier for you to set up weekly or monthly direct debits on your online customer account. Over 50% of customers already have a MyGolding customer portal account. It’s quick and easy to sign up for and you can download our MyGolding app from your usual app store, to help manage your tenancy. Look out for further MyGolding improvements as we work to help you manage your housing account.