We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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June 2025
Listen - You've told us feeling safe in your home is very important, and when we take too long to repair windows and doors it can leave you feeling your home isn’t secure.
Act - We’ve recruited a locksmith to make sure repairs to secure doors and windows are completed quickly when you report this.