We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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May 2025
Listen: You told us feeling safe in your homes was really important.
Act: We've established a new customer engagement group - called the building safety and quality panel. This new panel have their first meeting on 30 June to discuss and influence how we manage the safety of our buildings and asset investment.