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Our September performance

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for September 2021 and you can also download it here  Customer performance Sept 21.pdf [pdf] 144KB or review previous months on our website, just search "performance".  

We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email  

We continue to listen to your feedback and work to improve our services and our regular  "You said, We did" feature shows the improvements we've made. 

This month: 

  • You said: We needed to provide a better service to customers when they report an issue of condensation, damp or mould in their home.  
  • We did:  We’ve introduced a new process of managing and reporting condensation, damp and mould cases, created a  website  page with information on what could cause it in your home, the steps you can take to help reduce it and an online form to report it.  


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