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Thanks for your patience

If you’ve recently reported a repair to us, we’re sorry that you haven’t received the service you’d usually expect or if you’ve found it difficult to get through to us on the phone.

We’ve had some teething problems with our new repairs booking system, but we’ll be working hard throughout August to fix this and make improvements to our service. Thank you for your continued patience.

The quickest way to log a repair is via our online customer portal MyGolding, which is available 24/7. Thousands of customers are already registered and many use this successfully to book repairs, check statements, pay their rent and update their contact details.

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