Report a Repair
The quickest and easiest way to report a repair to us is through our new online customer tool, MyGolding. Register today for 24/7 access to your account.
MyGolding offers a secure way to book a repair at a time and place that suits you. Registration is easy. Just follow the link and have your tenancy number and a valid email address to hand. You can find your tenancy number at the top of your rent statement.
You can also report a repair by calling us and selecting option 1.
Do you have a problem with gas, hot water, your boiler or radiators?
We carry out all repairs to your central heating system including gas supply, radiators, hot water, and boilers. If you need assistance with these please call us on 0300 777 2600 and select Option 1.
Smell gas? Immediately call the National Gas Emergency Service (opens in new window) on 0800 111 999 and if you can, please shut off the gas supply at the meter. You should open windows, extinguish naked flames and do not use electrical sockets or switches.
No heating? Boiler not working? If your gas central heating boiler breaks down with the total loss of heating or hot water, we aim to attend within:
- 24 hours under normal circumstances
- Four hours if you are a vulnerable or elderly person
We will try to fix the problem straight away but sometimes will have to arrange another appointment to fit the parts needed to fix the issue.