Leaks and plumbing

Leaks and plumbing

If you have a water leak in your home, try to stop or contain it before it causes any damage. Turn off your water supply at the stop cock, which is usually located under your kitchen sink. Don’t touch any electrical equipment that may have been exposed to water. Turn off your electrical supply at the mains, if it’s safe to do so. If you live in a block of flats and you think that a leak from your home may be dripping into another property beneath you, please try to let your neighbour know about the problem as soon as possible to help minimise any damage.

Please keep drains clear by making sure you don’t put anything down them that may cause a blockage. If we need to come and clear a blockage, you’ll also be charged. Please work with us to avoid this problem and a recharge.

 

Responsibilities and actions

 

REPAIR  PRIORITY  RESPONSIBILITY 
Gutters and down pipes (broken or blocked) Routine repair  Us
Main drains

Routine repair

Emergency — make safe

Us
Main drains

Specialist and/or extensive works

Us
Blocked/overfill septic tanks (individual homes only)

Routine repair

Emergency — make safe

Us
Pipes inside your home 

Emergency – make safe 

Routine repair 

Us
Dripping or leaking taps  Routine repair Us
Blocked wash hand basin, sink, shower or bath    You
Blocked/overfill of cesspits (individual homes only)

Routine repair

Emergency – make safe

Us
Loss of mains water supply

Emergency

Us
Loss of mains water supply

Major repair/replacement

Us