General needs Rent and SC FAQs 2026

  1. What happens if my Housing Benefit or housing element of UC doesn’t cover the new rent and service charge?

  2. I have new costs this year. Why?

  3. What happens if I’m unable to pay my rent and service charges?

  4. Why am I being charged for fly tipping?

  5. How are my service charges calculated?

  6. I pay my rent by standing order. Do I need to do anything?

  7. Why has it gone up?

  8. My neighbour pays less in service charges than me. Why?

  9. What if I think I’m not receiving a service or I'm unhappy with the quality of a service?

  10. How is my rent calculated?

  11. Timetable for receipt of actual accounts for variable service charges

  12. Some of the names of service charges have changed.