General needs Rent and SC FAQs 2026

  1. I have new costs this year. Why?

  2. Some of the names of service charges have changed.

  3. I pay my rent by standing order. Do I need to do anything?

  4. How is my rent calculated?

  5. I pay a variable service charge – when will I receive my actual account for 2025/2026?

  6. My neighbour pays less in service charges than me. Why?

  7. Timetable for receipt of actual accounts for variable service charges

  8. What happens if I’m unable to pay my rent and service charges?

  9. What happens if my Housing Benefit or housing element of UC doesn’t cover the new rent and service charge?

  10. What if I don’t agree with my rent increase?

  11. What if I think I’m not receiving a service or I'm unhappy with the quality of a service?

  12. What’s the difference between an eligible or ineligible service charge?