1. How is my rent calculated?

  2. Why has it gone up?

  3. What if I don’t agree with my rent increase?

  4. I pay my rent by standing order. Do I need to do anything?

  5. What happens if I’m unable to pay my rent and service charges?

  6. What happens if my Housing Benefit or housing element of Universal Credit doesn’t cover the new rent and service charge?

  7. What’s the difference between an eligible or ineligible service charge?

  8. Is the grounds maintenance contractor changing?

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