Your bathroom is essential to your health and wellbeing. We’ll keep it in good repair and keep the hot and cold water flowing. If your tiles or fittings have been damaged or need to be replaced, then we’ll always try to match the colour and style, but where this is not possible, we’ll colour match as best we can.
Blocked toilets are a real inconvenience and can lead to a bad mess in your home. Nappies, sanitary products and wet wipes are almost guaranteed to block your toilet, so please do not flush these. If we need to come and clear these kinds of blockages, you’ll also be charged. Please work with us to avoid this problem and any charges.
We’ll repair electric showers that we have installed. This isn’t classed as an emergency as you’re able to use your wash hand basin until we complete your repair.
|Blocked main drain, soil pipe or only toilet||Emergency – make safe||Us|
|Uncontainable leaking taps, cisterns, or overflows||Emergency – make safe||Us|
|Dripping taps||Routine – full repair||Us|
|Sealed light fittings (not a bulb)||Urgent – full repair||Us|
|Shower units (Where owned by Golding)||Routine – full repair||Us|
|Floor tiles or vinyl coverings||Routine – full repair||Us|
|Wall tiles||Routine – full repair||Us|
|Baths||Routine – full repair||Us|
|Bath panels||Routine – full repair||Us|
|Wash hand basin||Routine – full repair||Us|
|Stopcocks||Routine – full repair||Us|
|Plugs and chains||You|
|Light pull cords||Routine||Us|
|Toilet roll holders||You|