Bathrooms

Bathrooms

 

Your bathroom is essential to your health and wellbeing. We’ll keep it in good repair and keep the hot and cold water flowing. If your tiles or fittings have been damaged or need to be replaced, then we’ll always try to match the colour and style, but where this is not possible, we’ll colour match as best we can.

Blocked toilets are a real inconvenience and can lead to a bad mess in your home. Nappies, sanitary products and wet wipes are almost guaranteed to block your toilet, so please do not flush these. If we need to come and clear these kinds of blockages, you’ll also be charged. Please work with us to avoid this problem and any charges.

We’ll repair electric showers that we have installed. This isn’t classed as an emergency as you’re able to use your wash hand basin until we complete your repair.

 

 

Table of responsibilities and actions
REPAIR  PRIORITY RESPONSIBILITY 
Blocked main drain, soil pipe or only toilet  Emergency – make safe  Us
Uncontainable leaking taps, cisterns, or overflows  Emergency – make safe  Us 
Dripping taps  Routine – full repair  Us
Sealed light fittings (not a bulb)  Urgent – full repair  Us
Shower units (Where owned by Golding)  Routine – full repair  Us
Floor tiles or vinyl coverings  Routine – full repair  Us
Wall tiles  Routine – full repair  Us
Baths  Routine – full repair  Us
Bath panels  Routine – full repair  Us
Wash hand basin  Routine – full repair  Us
Stopcocks  Routine – full repair  Us
Plugs and chains    You
Light pull cords  Routine Us
Toilet seats    You
Towel rails    You
Toilet roll holders    You